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Thursday, April 3, 2008

feedback is a gift.

...I totally ♥ Starbucks. Pretty much everything about it. And I totally don't want to have to get my coffee fix at Dunkin Donuts (puh-lease!!) But Starbucks has been taking a beating lately. Watch out when McDonalds decides they're your competition!

So I was really glad to read the press release from their annual meeting. Getting back to their roots. And I love their new campaign to solicit feedback from customers and employees. I picked up the reminder card this afternoon, mainly as a journaling prompt while I sat at Sky (getting all this yucky pollen off my car!). And I was surprised how many ideas I came up with. And how many of my good ideas had already been entered. Very cool!

Here are the new ones I added:
♥ designate some (if not all) of the outdoor seating to be non-smoking
♥ improve the biscotti offerings (add gingerbread all year? nothing broken, maybe something locally made)
♥ mind the condiment bar (I hate having to ask for skim milk and I really hate cleaning up after other customers)
♥ never offer columbian coffee as the bold coffee of the day. seriously. it messes me up

So it took me a while to enter all those ideas. And by the time I was done, the first two already had votes for them. :-)

Labels:

posted by Mary at 6:51 PM

3 Comments:

Anonymous Anonymous said...

how about free wireless? uh, hell-o.

Thursday, 03 April, 2008  
Blogger Mary said...

ah, katie, free wireless is coming - I didn't have to suggest it! it's mentioned in the press release. and it had already been entered (it's one of the most popular suggestions so far)- other ideas I had that had already been entered were keeping the bathrooms clean, having a healthy breakfast food option and nametags/names on aprons for the starbucks employees.

Friday, 04 April, 2008  
Blogger Lydia said...

you'll like the ones in NY with the breakfast offerings, omlette wrap with feta and spinach, yum! Feedback is a good thing- how else can you improve yourself? ditto on the condiment issue and cleanliness-i think some mangagers care more about their store & customers than others.

Friday, 04 April, 2008  

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